Privacy Policy

Updated May 23 2018

Privacy Notice Table Of Contents:



The Herbal Nutrition Network, a wholly owned subsidiary of Small Planet Online, LLC (collectively, “HNN,” “we”, “our” or “us”), as a joint data controller understands the importance of our customers’ privacy. This Privacy Policy describes the treatment of information we collect from and about you when you visit our websites or use our other services that contain a link to this Privacy Policy or otherwise refer to or provide the URL to this Privacy Policy (collectively, the “services”). Our Privacy Policy also describes other sources we use to obtain information about you; tells you how we use, share and protect your information; and what choices you have about how your information is used and shared. By using our services, you agree to the terms and conditions of this Privacy Policy and consent to our collection, use and disclosure of your personal information in the manner set out below.


We have updated our User Privacy Policy to reflect changes we’ve made to strengthen your privacy rights. This is part of our ongoing commitment to be transparent about how we use your data and how we keep it safe. We have included changes to address the new standards introduced by the European data protection law known as the General Data Protection Regulation (GDPR). These changes will take effect for existing users of our services who reside in the European Union on May 25, 2018.

Our Privacy Policy also describes other sources we use to obtain information about you; tells you how we use, share and protect your information; and what choices you have about how your information is used and shared. By using our services, you agree to the terms and conditions of this Privacy Policy and consent to our collection, use and disclosure of your personal information in the manner set out below.

For purposes of this Privacy Policy, “personal information” means information that identifies a specific person, such as full name or email address. When other information, such as email newsletter choices, product purchases, or consumer product preferences, is associated with personal information, this other information will also be treated as personal information under this Privacy Policy.

In addition, for purposes of this Privacy Policy, “personal information” means information that identifies a specific person or information that is about another individual who can be identified, such as full name, email address, newsletter choices, product purchases, and consumer product preferences.


If you are interested in obtaining information, products or services from HNN, or participating in certain activities through our services, you may need to provide us or our service providers with information about yourself. For example:

If you register to become a member, receive a newsletter, or get information about products, services or promotions, you may be asked for your name, email address, mailing address, phone number and other information.

If you order products from one of our members, you may be asked for your name, postal address, email address, telephone number and your credit card number.

If you are ordering a product as a gift or as a help for another person, you may be asked for that person’s name, postal address and phone number in order to enable us to help complete the transaction for the recipient.

If you participate in an activity such as a survey, you may be asked for your name, email address and birth date, and also to provide other types of information such as gender and personal interests, which may be associated with other personal information that has been obtained from or about you.

This notice applies to all information collected or submitted on the Herbal Nutrition Network websites. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages may contain but are not limited to:

Email address
Phone number
Credit/Debit Card Information
Details for Personal Survey Responses

Sensitive Information. We ask that you not send us, and you not disclose, any sensitive personal information (such information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the HNN websites or Contact forms.

Information We May Collect Automatically

In addition to information you choose to provide to us, HNN and our service providers also use standard technologies to automatically collect certain additional information. For example:

IP Address and Other Identifiers. When you access and interact with our services, HNN and our service providers may collect information about your visits in order to permit you to connect to and obtain the services and to understand the frequency with which specific visitors visit various parts of our services. For example, we may collect your Internet Protocol (“IP”) address, which identifies the computer or service provider that you use to access the services, or information about your browser type, authentication identifiers, and other software and hardware information. If you access the services through a mobile or other device we may collect your mobile device identifier, geolocation data (including your precise location), or other transactional information for that device. We may combine this information with other information that we have collected to make our services and our communications to you more relevant.

Social Media Information and Content. If you access or log into a service through a social media service or connect a service to a social media service, you are authorizing HNN to collect, store, and use such information and content in accordance with this Privacy Policy.

Cookies and Other Tracking Technologies. Our services may also use cookies. Cookies are small text files that are stored on a user’s computer and allow websites to remember information about users. We and our service providers use cookies for a variety of purposes in order to enhance the quality of our sites. We use transient (also called “session ID”) cookies to provide continuity from page to page. A session ID cookie expires when you close your browser. We also use persistent cookies. Persistent cookies allow our online store and certain other parts of our site to recognize your browser when you return after your first visit to that part of our site. Cookies allow us to personalize your return visits to our site and to save you time during certain activities, such as identifying nearby distributors or checking out from our online store. You have the choice to set your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) You can manage the use of Flash technologies, with the Flash management tools available at Adobe’s website, see It is up to you whether to allow us to send you cookies. Please note that by blocking any or all cookies you may not have access to certain features, content or personalization available through our services.

Information Contained in User Content. Some parts of our services may allow users to post or transmit messages, comments, screen names, computer files and other materials. You should be careful about the personal information you choose to make public through these services.


HNN members use the information you provide when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete/ship that order.

Physical addresses are required to ensure accurate shipment of products. Some distributors also use physical addresses to mail special offers and other pertinent business information. Addresses are never used for any other purpose and are never shared with outside parties.

We use return email addresses to answer the email we receive. Such addresses are never used for any other purpose and are never shared with outside parties.

You can register with our website if you would like to receive our newsletters as well as updates on our new products and services. Information you submit on our website will not be used for these purposes unless you complete the registration form.

Telephone numbers will only be used if a distributor needs to speak with a customer about a product order. Telephone numbers are never used for any other purpose and are never shared with outside parties.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

The Herbal Nutrition Network may use information that we collect from and about you for a variety of business purposes, including:

--to maintain and manage your account, deliver content and services that you request, improve the services and enhance your experience on our websites;

--to process and track your product or service requests and provide the services and content you request;

--to communicate with you about the content or services in which you may be interested, or to respond to your inquiries or comments;

--to contact you. HNN may periodically send notifications related to our services such as notifications of changes to the services or policies;

to perform business analyses or for other purposes to improve the quality of our business and the services we offer;

--to protect the rights of our company and others. There may be instances when HNN may use or disclose your information, including situations where HNN has a good faith belief that such use or disclosure is necessary in order to: (i) protect, enforce, or defend the legal rights, privacy, safety, or property of our company, our employees, our members (including enforcement of our agreements and our terms of use); (ii) protect the safety, privacy, and security of users of the company services or members of the public; (iii) protect against fraud or for risk management purposes; (iv) comply with the law or legal process; or (v) respond to requests from public and government authorities;

--to complete a merger or sale of assets. If HNN sells all or part of its business or makes a sale or transfer of its assets or is otherwise involved in a merger or transfer of all or a material part of its business (including in connection with a bankruptcy or similar proceedings), HNN may transfer your information to the party or parties involved in the transaction as part of that transaction; or in accordance with your consent.

In order to make our services more interesting and relevant to you, we may use the information we collect from and about you to make inferences and predictions about your potential areas of interest. When the information collected from or about you does not identify you as a specific person, we may use that information for any purpose or share it with third parties, to the extent permitted by applicable law.

HNN may disclose your personal information as described in this Privacy Policy, including:

--with entities that help us to manage and provide our services, including development of our websites and applications, maintenance and support, personalization, payment processing, email distribution, measurement and improvement, only to the extent that these entities need the information to perform their services or as required by law;

--with identified entities whose products or services you specifically use or request to receive while you use our services;

with third parties in in the ordinary course of business in order to process your requests and fulfil your orders for video content offered through our services;

--in response to legal process and when we believe that doing so is required by law, may be necessary to protect any person’s property, rights, or safety, or to investigate a potential violation of law, will help to enforce any terms of use or other legal agreement, or in the event of a corporate transaction, such as a divestiture, merger, consolidation, bankruptcy or asset sale; in accordance with your consent.

HNN, service providers, business partners and other individuals described above, may be located outside of your country of residence, including, among others, in the United States (Canada and EEA). These countries may have different data protection regimes than is found in the country where you are based.

When information we collect is aggregated, anonymized or otherwise does not identify you, we may use that information for any purpose or share it with third parties, to the extent permitted by applicable law.


To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Credit Card Security

The security of your credit card data is of paramount concern to us. We do not store credit card details nor do we share customer details with any third parties.


Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.


If you would like to access, review, correct, update, suppress, delete or otherwise limit our use of your personal information you have previously provided directly to us, you may contact us using the mechanisms provided below. We will try to comply with your request as soon as reasonably practicable.

You may opt out of having your personal information used or disclosed for certain purposes. If you no longer want to receive emails from us on a going-forward basis, you may opt-out of receiving these emails be clicking “Unsubscribe” or “Update my Preferences” at the bottom of any email you receive.

If you continue to receive our communications in error after expressing an opt-out preference, please let us know so that we can investigate the situation.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

ADDITIONAL IMPORTANT INFORMATION: Changes in this Privacy Policy. We may amend this Privacy Policy at any time by posting the most recent version of the Policy on our websites, along with an indication of the date on which the Policy was amended most recently. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our websites. If we make any material changes to this Privacy Policy in the way we collect, use, and/or share personal information through the services in a manner that expand our rights to use the personal information we have already collected from you, we will notify you and provide you with a choice about our future use of that information.

Location of Data. Our services are hosted in and managed from the United States. If you are a user located outside the United States, you understand and consent to having any personal information (which may include information collected through the use of cookies and other technologies, as described above) processed in the United States or in any other country in which we have facilities or in which we engage service providers. United States and other countries data protection laws may not be the same as those in your jurisdiction. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in the United States may be entitled to access your personal information.

Data Retention. We will retain your information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.

Remember that even after you cancel your account, or if you ask us to delete your personal information, copies of some information from your account may remain viewable in some circumstances where, for example, you have shared information with social media or other services. Because of the nature of caching technology, your account may not be instantly inaccessible to others. We may also retain backup information related to your account on our servers for some time after cancellation or your request for deletion, for fraud detection or to comply with applicable law or our internal security or record keeping policies. It may not always be possible to completely remove or delete all of your information due to technical constraints or, contractual, financial or legal requirements.

Third-Party Sites. If you click on or interact with a hyperlink that you find within our services, you may leave our services or send information to a different website or application. Our Privacy Policy does not apply to your interactions with third-party websites or mobile apps, even if you find a link to them on or access them through our services, and so you should read the privacy policy of the third-party provider to see how your personal information will be treated on its site. We have no control over such third-parties, their Internet sites, or their products or services.

Collection of Personal Financial Information by a Payment Service. In some cases, we may use an unaffiliated payment service to enable you to purchase a product or make payments on a third-party payment service provider website (“Payment Service”). If you wish to purchase a product or make a payment using a Payment Service, you will be directed to a page operated by that Payment Service. Any information that you provide to a Payment Service will be subject to the applicable Payment Service's privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, any Payment Service's use of information collected through any Payment Service.


If you are a resident of the European Economic Area (“EEA”) and our services are targeted to you, please note:

The EU General Data Protection Regulation (GDPR) is a new comprehensive data protection law that updates existing EU laws to strengthen the protection of “personal data” (any information relating to an identified or identifiable natural person, so called “data subjects”) in light of rapid technological developments, the increasingly global nature of business and more complex international flows of personal data. The GDPR replaces the current patchwork of national data protection laws with a single set of rules, directly enforceable in each EU member state. The GDPR takes effect on May 25, 2018.

We may need to collect and process the types of Personal Information listed above in order to provide our services to you or because we are legally required to do so. If you do not provide the information that we request, we may not be able to provide you with the services. We may use the Personal Information for our legitimate business interests, including those listed above.

We do not knowingly permit children in the EEA under age 16 to register for any service. We do not knowingly collect, use or disclose personal information about users under age 16, except as permitted by law.

If you would like to receive an electronic copy of your Personal Information for purposes of transmitting it to another company, you may contact us at [email protected] Please include "Personal Information Request" in the subject line.

Regarding the section entitled “Location of Data” in Section 6, above: Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards. The full list of these countries is available at

Regarding the section entitled “Data Retention” in Section 6, above: We keep your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained. The criteria used to determine our retention periods include (i) for as long as we have an ongoing relationship with you and provide the services to you; (ii) as required by a legal obligation to which we are subject; or (iii) as advisable in light of our legal position (such as in regard of applicable statutes of limitations, litigation, or regulatory investigations).


You may contact us at [email protected] with any questions about this Privacy Policy. Please include "Privacy Policy" in the subject line. You may lodge a complaint with a supervisory authority competent for your country or region.