Herbalife products have a 30-day money back guarantee for the retail customer, from the time the product is received.
Distributors must respond quickly and courteously when the retail customer requests this guarantee be honored. The Distributor may offer the retail customer a choice of a full refund of the purchase price or full credit for exchange of other Herbalife products, and the Distributor must honor the retail customer's choice.

All orders will be shipped on the next business day, whenever possible, via the most expedient service available in the customer's respective country.